Question 1

How is Simple CRM different from Microsoft Excel or Google Sheets?

Accepted Answer

Spreadsheets do not remind you to follow up, validate messy phone numbers, or let you log calls and WhatsApp conversations in one tap. Simple CRM provides a purpose-built customer pipeline that prevents lost sales without formula errors.

Question 2

How long does it take to import my existing customer list?

Accepted Answer

Under 30 seconds. Download your contacts as a CSV from Excel or Google Sheets and drop it into Simple CRM. Our smart importer auto-maps columns and validates phone numbers instantly.

Question 3

Does Simple CRM support international and Ghana phone number formats?

Accepted Answer

Yes. Whether contacts use local Ghana formats (024, 055, 020) or international prefixes (+233, +1, +44), Simple CRM automatically cleans and standardizes them for one-tap WhatsApp and calling.

Question 4

Can I customize my sales pipeline stages?

Accepted Answer

Yes. You can customize your pipeline stages to match your exact business workflow (e.g., New Lead, Contacted, Follow-up Needed, Won, Closed).

Question 5

Is my customer data private and secure?

Accepted Answer

Yes. Your data is encrypted at rest and in transit using enterprise-grade Google Cloud Firestore security. Each business has isolated tenant data access.

Question 6

Do I need a credit card to get started?

Accepted Answer

No credit card is required. You can sign up with your email or Google account, upload your list, and start managing leads immediately.